Welcome to Carrot! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read them carefully.
- Acceptance of Terms
By accessing and using this Website, you confirm that you have read, understood, and agree to abide by these Terms and all relevant laws and regulations. If you do not accept these Terms, please refrain from using our website.
- Revised Terms and Conditions Notification
Clients who have registered with Carrot have accepted the Terms and Conditions at the time of their subscription. Carrot reserves the right to modify or update these Terms and Conditions at its sole discretion and without prior notice.
Additionally, the Terms and Conditions may be revised as necessary to comply with changes in legal requirements and standards. We encourage you to regularly review these sections to stay informed about any updates on our platforms and to ensure continued compliance with these terms.
- Delivery policy
We aim to deliver promptly, but reserve the right to not deliver if: it’s outside our delivery times or zone, in bad weather, to minors, or in public places. If you opt for doorstep delivery, you’ll be charged, and we’re not liable for further product loss or damage. For personal delivery, if we can’t find you at the specified address, we’ll try to contact you. If you’re not available at the delivery time and we can’t reach you, you’ll still be charged.
- Membership Terms
Eligibility:
Membership is open to individuals of any age.
Membership Fees:
We offer a variety of membership plans, with prices ranging from 750 AED to 2600 AED per month. The cost depends on the number of meals and the specific goals of the customer. Each plan includes personalized meal options tailored to your dietary needs and preferences.
Sign-Up Process:
You can sign up either online or in-person.
Renewal and Cancellation:
Members will receive a notification message via WhatsApp two days before the end of their current subscription period to inquire about renewal preferences.
- Response to Renewal Notification:
– Members must respond to the renewal notification within 24 hours to confirm their renewal.
– If no response is received, the membership will [automatically cancel].
- Ordering and Payment
– *Menu Information: * Menu items are subject to change based on availability.
– *Ordering: * Orders can be placed at the counter, online.
– *Payment Methods: * We accept cash, credit cards, bank transfers, and mobile payments.
– *Billing Errors: * Report any billing errors to management immediately for correction.
- Cancellation and Refund Policy
Members can cancel their subscription at any time by contacting customer support at
[+971 50 529 2866]
- Cancellation requests must be submitted at least 24 hours before.
- A cancellation fee of 200 AED will apply to all cancellations.
- Upon cancellation, the days in which the customer received meals will be calculated, and the remaining amount, after deducting the cost of the meals received and the cancellation fee, will be refunded within 24 to 48 hours.
- Refund Policy:
- Refunds are calculated based on the days the member received meals and the cancellation fee.
- The remaining amount will be refunded within 24 to 48 hours after the cancellation is processed.
- Meal Plans and Delivery
- Customization: Meals are customized based on member goals.
- Delivery Schedule: Deliveries are scheduled [daily] and are subject to delivery fees.
- Delivery Fees:
* Ajman: 100 AED
* Shariah: 150 AED
* Dubai: 200 AED
- Changes to Orders: Members can make changes to their meal plans or delivery schedules by contacting customer support at least [24 hours] in advance. 10. Privacy Policy –
- Data Collection: We collect personal information for reservations and membership management.
- Data Security: Measures are in place to protect customer data.
- Changes to Terms and Conditions
– Modification Rights: We reserve the right to modify these terms.
– Notification: Changes will be posted on our website and notified to members via WhatsApp
